CONSULTANT
HCLTech
- Noida, Uttar Pradesh
- Permanent
- Full-time
IPS/IDS - Checkpoint
Other Tools - Algosec, Helix,Logic Monitor
Configuration, troubleshooting of HA & Backup, Restore, Upgrade of security devices.
Configuration and troubleshoot of IPSEC VPN
Layer 2-Security IP ACL, MAC ACL,VLAN ACL, Port Security, Mitigate VLAN attack, Private VLAN, Private VLAN Edge, DHCP Snooping, ARP inspection, 802.1x
Layer 3-Security NAT/PAT, Authentication Proxy and Port mapping, Device Hardening (TELNET,SSH,NTP,ICMP), DDOS attacks, TCP intercept, Anti-Spoofing and Policing Traffic & Priority implementation & troubleshooting.
AAA, SNMP and Syslog Server Configuration & Troubleshooting on Security devices.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.