The Role & Key ResponsibilitiesJob Title: Customer Support Co-ordinatorLocation: Hybrid, Peterborough UK,Role: Permanent, 37.5 hours Monday - Friday + Saturday rota coverMonday - Friday 8:00 - 16:30 with every 3rd week 9:00 - 17:30Saturday Morning cover on a rota approx. 1 Saturday every 2-3 monthsOvertime available including bank holidaysHave you got high attention to detail, comfortable talking to people on the phone, over email and through messaging platforms such as teams? If so, we have an opportunity for you!As a Customer Service Co-ordinator you will be the point of contact for our customers who are mostly farmers when it comes to placing orders, answering queries and problem solving. You will have responsibility for taking orders, processing them on our internal systems and communicating constantly internally and externally to ensure that everyone is updated and informed about the status of their order, in particular you will liaise with the production sites and the supply chain team on a regular basis.What's in it for youBuilding relationships with customers and colleagues with great organisation and prioritisation skillsAn opportunity to join a large team who work on a hybrid pattern between home and in our Peterborough office approx. 2 days per weekA fun and friendly culture where our customers come first and accuracy is key, attention to detail is important in this roleComprehensive Training and development on offer with the opportunity to progress your career in the future across many other aspects of the division and also the AB Agri & ABF group.What we're looking forA great communicatorConfident and comfortable with speaking on the phone, over email and other sources of communication.Comfortable with working with numbers and understanding the importance of correct data entry - this role will include data entry onto a number of systems where product codes can be similar.Previous experience in a customer service role is desired but as long as you have a positive attitude, we can teach you the rest.Self-motivated with great customer service skills - you will be interacting with our customers on a daily basis, so relationship building is keyLocationWe can offer a full-time or hybrid approach from our Peterborough office. Ideally you will need to be able to come to the office 1-2 times a week but there is opportunity to be in the office full time if this works better for you!Rewarding your passionWhen you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.Skills & ExperienceNot SpecifiedAbout The CompanyAbout usABN is the UK's number one animal feed business, serving pig and poultry producers across the UK. These range from large corporate customers through to family-owned farm enterprises. We service these customers with feed, nutrition, advice, and related services.We're part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that's because of great people like you. People with different life experiences who share common values. Together we're building a fair, innovative and inclusive culture.As a Disability Confident employer, we're committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.Application NotesWe hope you feel that AB Agri is somewhere you can thrive and so we'd love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can - it will only take a few minutes.When you do, we'll ask you some equal opportunities questions just to ensure our recruitment process is inclusive - or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions, and this won't affect your application.Apply today or contact our recruitment team for more information.Agencies and media salesAB Agri group politely requests no contact from recruitment agencies or media sales. We don't accept speculative CVs from recruitment agencies nor accept the fees associated with them.
