Senior 3rd Line Support

KPI Recruiting

  • Holmes Chapel, Cheshire
  • £35,000-40,000 per year
  • Permanent
  • Full-time
  • 25 days ago
Position: Senior IT Support Specialist, Full-time PermanentLocation: Holmes Chapel – Hybrid. Four days per week in office, Wednesdays remote.Salary Range: £35,000 - £40,000Join a dynamic Managed Service Provider (MSP) at the forefront of IT support across the UK. We thrive on teamwork and a commitment to delivering top-notch service to our diverse clientele. As we embark on further growth and enhancement of our services, we're on the lookout for a versatile and knowledgeable Senior IT Support Specialist to join our team either in Holmes Chapel or Westcliff-On-Sea.Why Choose us?
  • Lucrative commission plan
  • Enjoy your birthday off!
  • Vibrant working environment and inclusive culture
  • Contributory pension scheme
  • Comprehensive healthcare plan
  • Ongoing training and career advancement opportunities
  • Various incentives throughout the year
  • Wellbeing initiatives to support your overall health and happiness
What We're Seeking in You:
  • Minimum 4 years of experience in IT support and customer service roles
  • Proficiency in 3rd line/senior support responsibilities
  • Extensive understanding of Microsoft platforms and technologies
  • Expertise in Hyper-V and VMware
  • Hands-on experience with Ubiquiti UniFi platform and major networking equipment like Netgear, HP, and Cisco
  • Familiarity with backup platforms such as Veeam and Datto
  • Strong grasp of network infrastructure configuration including IPv4/IPv6, LAN/WAN
  • Azure cloud experience
  • Working knowledge of Mac OS and CRM systems
  • Exposure to Linux
  • Professional certifications are a plus
  • Prior experience in an MSP environment is advantageous
Your Responsibilities Will Include:
  • Executing ICT projects onsite and remotely, encompassing both software and hardware
  • Providing 3rd line support for technology-related incidents within defined SLAs
  • Maintaining comprehensive and up-to-date support documentation for all infrastructure components
  • Taking ownership of issues and ensuring resolution is achieved
  • Delivering exceptional customer care and setting high standards for the team
  • Managing accurate asset records and liaising with third-party suppliers
  • Monitoring and maintaining system environments to ensure availability, performance, and security
  • Assisting junior colleagues with IT support tasks, including complex escalations
  • Conducting customer training sessions via various mediums
  • Effectively multitasking to manage work queues and prioritize tasks to meet SLAs
Benefits:
  • Additional leave entitlement
  • Casual dress code
  • Company-sponsored events
  • Comprehensive pension plan
  • Health and wellbeing initiatives
  • On-site parking facilities
  • Referral incentives
  • Store discounts
Join us in this exciting opportunity to grow and make a significant impact within our progressive organization. Apply now to be part of our journey!

KPI Recruiting