E-Commerce Shipping Clerk
Goodwill Industries
- Spokane, WA
- $16.75 per hour
- Permanent
- Part-time
Assist with the flow of merchandise within the E-Commerce department. Pull and shelve orders, ship merchandise utilizing proper shipping standards for appropriate shipping carrier, and track packages online. Maintain up-to-date website knowledge of ShopGoodwill/E-Books and its processes. Provide record-keeping services and maintain applicable paperwork. Maintain a clean, organized and safe work area. Must pass a background check.Essential Duties and Responsibilities include the following:
- Provide excellent customer service.
- Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
- Acquire orders to be pulled for shipping from ShopGoodwill/E-Books.
- Ship sold merchandise following current shipping vendor or other carriers' requirements and procedures as directed.
- Acquire boxes from donated goods for shipping, to minimize costs.
- Utilize packing materials appropriately when packing merchandise. Pack breakable/fragile items in an effective manner to minimize or prevent loss while maximizing best use of materials.
- Produce End of Day Reports from current shipping vendor website or other carriers as directed.
- Provide and prepare accurate shipping records of merchandise sent out.
- Assist with store merchandise returns as directed.
- Act as back-up E-Commerce Associates when/as directed.
- Track packages through tracking numbers.
- Attend mandatory training and facility/store meetings.
- Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
- Work collaboratively with Workforce Development and Social Services to provide client services.
- Properly wear and maintain all required Personal Protective Equipment (PPE).
- Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
- Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
- Other duties as assigned.