Be part of something revolutionary We have a vision. Our Digital Brain, o9's AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet. But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. In return, we'll provide a nurturing environment where you can be a part of something special. Technical Documentation Specialist About the role . We are looking for a Technical Documentation Specialist to deliver user assistance deliverables with a proven experience in technical writing, documentation tools and documentation standards. What you will get to do.. Document various types of user assistance deliverables - including Product Release Notes, User's Guide, Installation Guides, Process Guides and so on. Possess an excellent oral and written knowledge of English with outstanding vocabulary. Plan, research, write, edit, proofread existing or new documentation and ensure the quality aspects. Analyze and fix user documentation bugs. Participate in the development process of new products or features. Willingness to acquire product knowledge and learn complex technical topics. Ability to comprehend complex technical information in a clear and precise manner. Adhere to all processes of Software Development Life Cycle (SDLC). Work with minimal direction through all the stages of the Document Development Life Cycle (DDLC). Collaborate with Product Managers and other internal stakeholders, such as Development, Testing, Pre and System Integration test, Quality Assurance, Support and other multi-functional teams to constantly improve the quality of the deliverables and to produce high-quality documentation. Read and analyze requirement and functional specifications and other authored technical documents to interpret overall functionality and product intricacies. What you should have Bachelors or Masters degree in Computer Science, Information Technology, English Literature, Journalism, or Technical Communication 10+ years experience as a Technical Documentation Writer in the software industry.. Working in Supply Chain Industry is a strong plus. Excellent English communication skills, both spoken and written Advanced knowledge of grammar, spelling and punctuation Strong knowledge of style guides, such as MSTP and industry practices Knowledge of industry documentation standards, such as DITA Solid understanding of structured authoring and content management system Strong understanding of SDLC and DDLC Hands on experience with Google productivity tools and Microsoft Office applications including Word, Excel, PowerPoint Knowledge and enthusiasm for using AI in technical writing Working knowledge with Markdown software Ability to quickly grasp new products, tools and technologies Excellent analytical and problem solving skills Should be a quick learner, dedicated and highly motivated individual Most important skill: Passion to learn and adapt to new technology Characteristics: Strong presentation and communications skills We really value team spirit: Excellent team player with transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function. What we'll do for you Competitive salary Get social: When we work from home, we play from home with fun after-work activities like Friday Socials. If you're in the office, feel free to join these events in person. Flat organization: With a very strong entrepreneurial culture (and no corporate politics). Support network: Work with a team you can learn from and every day. Diversity: We pride ourselves on our international working environment. How the process works Apply by clicking the button below. You'll be contacted by our recruiter, to give you some background about the role and get to know you. They'll contact you either via video call or phone call - whatever you prefer. During the interview phase, you will meet with the technical panel for 60 minutes. The recruiter will contact you after the interview to let you know if we'd like to progress your application. There will be 3 rounds of technical discussion followed by a HR discussion. Our recruiter will let you know if you're the successful candidate. Good luck! More about us With its recent Unicorn status, o9 Solutions is one of the fastest growing AI-powered digital transformation companies in the world today. Our high energy environment drives us to grow and aim 10x. It's this drive that has made us leaders of Gartner's S&OP Magic Quadrant. The o9 platform, or 'digital brain', is the premier AI-powered, cloud-based platform behind the digital transformations of major global enterprises. These include Google, Walmart, and Starbucks, among others. Our headquarters are located in Dallas, and we currently have offices in Amsterdam, Barcelona, Bangalore, Tokyo, Seoul, Paris and London. o9 is an equal opportunity employer. We welcome applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.