Business Operations Consultant

Tower Group

Midrand, Johannesburg
Contract
Full-time

17 days ago

Business Operations Consultant required on a contract bases of 6 Months in Midrand. This role requires you to attend to day-to-day customer queries and to manage and update the product feature backlog and new developments, ensuring readiness to support customers.REQUIREMENTS:

Matric / Grade 12
1 - 2 years' Banking experience
1 - 2 Years' ticket management experience
FICA knowledge

RESPONSIBILITIES:

Attending to assigned queries in a timeous manner.
Meeting the set standards and adhere to the SLA’s.
Liaise with resolver teams to ensure resolution of customer queries.
Adhere to set customer standards.
Communicating with both internal and external stakeholders

Tower Group

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