Concierge - On Call (The Cromwell LV)
Caesars Entertainment
- Las Vegas, NV
- Permanent
- Part-time
- Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
- Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials.
- Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Maintain a work environment of cleanliness and organization.
- Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
- Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests.
- Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager.
- Maintain consistent presence at work station.
- When so directed, participate in hotel functions.
- Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary.
- Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.)
- Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail).
- Assist with package and amenity deliveries. Log receipts of packages delivered for guests.
- Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.).
- Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to perform basic math skills such as addition, subtraction, multiplication and division.
- Requires strong communication, organizational, decision-making and interpersonal skills.
- Ability to be detail-oriented while maintaining thorough follow-through.
- Ability to multi-task and to work well under pressure.
- Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs
- Proficiency with electronic resources such as Internet search, Outlook, Word, Go Concierge, HotSOS, and LMS.
- Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision.