IDFC Bank / NRI RM / Mumbai
Acura Solution
- Navi Mumbai, Maharashtra
- Permanent
- Full-time
- Inform customers of new products or product enhancements to further expand the banking relationship.
- Coordinate with other functional teams to provide seamless access to other products.
- Ensure the enhancement of customer value by understanding and providing customized solutions.
- Maintain updated and accurate relationship records for assigned customer accounts.
- Penetration of group or family accounts of the existing mapped base
- Track customer complaints, queries and turnaround times for customer satisfaction.
- Plan and conduct special sales initiatives and events for prospective and existing corporations.
- Assist the Senior Relationship Manager - NRI in providing a best-in-class customer experience to become their banking partner of choice.
- Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers.
- Recommend process changes in order to improve service efficiency and quality across the branch network.