Associate Operations Manager
R1 RCM
- Gurgaon, Haryana
- Permanent
- Full-time
- Required to handle a team / group of 15 to 20 FTEs
- Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
- Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric
- Periodically review team’s performance and recommend performance improvement plan wherever required
- Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
- Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues
- Responsible for work allocation / distribution to the team and monitor the team’s work
- Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required
- Generate and distribute management reports in accurate and timely manner
- Perform data analysis for generating reports on periodic basis including adhoc
- Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation
- Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes
- Able to interact with the client effectively
- Willing to work in night shift / US timings
- Willing to work in WFO setup
- Proficient in MS Excel
- Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
- Ability to handle multiple tasks of reporting simultaneously
- Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
- Solid verbal and written communication skills are required