IT Engineer

Pertemps

  • Plymouth
  • Temporary
  • Full-time
  • 4 days ago
Job DescriptionWe are recruiting for an IT Hardware Engineer on contract to be based in our clients offices in Plymouth.
  • Experience in a PC field service environment or PC field Workshop environment
  • Hardware - Diagnose, troubleshoot, support & repair (including complex
laptop break/fix repairs)
Accredited or willing to go
through HP & Dell - Desktop and Laptop trainingJob Description
  • Queue ticket management of
tickets assigned to their Hub (and surrounding spokes) ensuring appropriate
updates and call management to maintain Service levels as per contract
  • Hub Stock management
including asset management of kit in/out (Scan items in/out of locations) as
per contract
  • Effective Management of
disposals that go through their Hub as per contract
  • Triage and perform hardware
repairs of 'in Warranty kit' and liaise with vendors for parts and returns as
per contract
  • Locker replenishments where
appropriate as per contract
  • Highlight potential issues
with service/potential service improvements to their Team Leader
  • Follow any agreed processes
and procedures either from the Authority (site regulations etc) or
Computacenter's ownEssentials - Must have SC
clearance / or be able to gain this, UK National with a UK passport, Must join

Pertemps