Technical Operations Lead
BT
- Aberdare, Rhondda Cynon Taf
- Permanent
- Full-time
The contract has a wide geographic spread of resources and specialist skills and so there the candidate should have experience managing a team.
There will be a considerable amount of customer interaction and so the candidate must be able to demonstrate leadership and clear communications and be able to attend customer site on a weekly basis, or as and when required.The candidate will act as the lead for technical operational discussions with the customer and must have an analytical mindset and be able to approach situations in a calm and considered manner, and on rare occasions be able to work under pressure or against short timescales. The role will involve coordinating technical workstacks across resources and overseeing day to day technical governance. In addition there will be a requirement to support discussions and contribute towards technical considerations around service, delivery, sales, and strategy.There will also be a requirement to support with assessing skills required, tooling, future capability gaps, and contributing towards development plans which the contract will support as we deploy newer technology areas such as SDWAN, SSE, Cloud, Wireless and digital services for the Contact Centre.What we are looking forAppropriate career experience in managing a team in the above areas and have recognised industry certifications such as CCNP in WAN, LAN and Wireless. It is also preferred, but not necessary that you have experience of ITIL function and can operate in an ITIL model.Essential Skills:
- CCNP certified - minimum
- Experience of managing operational teams
- Demonstrable and established communicator who can interact with key stakeholders in a calm and effective manner
- Practical operational experience of supporting WAN, LAN, Wireless, Voice and Security technologies
- Able to own and drive technical inputs for in-life service issues
- Capable of keeping pace with technology trends
- Ability to work with customer and 3rd party technical teams on in-life incidents and problem records
- Lead on future support initiatives and contribute towards upskilling and tooling investment plans
- Awareness of ITIL (Desirable)