Customer Service Specialist – Product Line Parts
Lufthansa Technik
- London
- £28,200 per year
- Permanent
- Full-time
- Own and manage Customer Service & Component Sale email inboxes for Product Line Parts
- Be primary point of contact between internal and external customers for Business Projects
- Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt and timely basis
- Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders
- Perform daily routine customer follow up regarding their existing Business Projects
- Update and maintain database systems and quote logs
- Proactively prepare and send to customer status reports of their Business Projects
- Coordinate schedules with customers and provide delivery updates
- Coordinate and manage logistics tasks
- Follow-up with customer and provide shipping details
- Manage customer warranty claims
- Successfully manage difficult situations and resolution of issues/problems without supervision
- Experience in the Aerospace industry desirable
- Previous experience in Customer Service role
- Organisational talent, high own initiative, high conflict ability and analytical skills
- Must have strong written and oral communication skills
- Have the ability to read and understand customer contracts / specification and put in place action plans for contract adherence
- Proven experience of using MRP / ERP & Data systems (such as SAP / AMOS etc.)
- Experience of multi-tasking and relationship building skills
- Office environment, based in Hayes, London
- Monday - Friday. Full time role which may require additional overtime and occasional early morning or late evening work depending on customer locations and different time zones
- Candidate must have the right to live and work in the UK unrestricted
- Self-motivated, driven and ambitious
- Analytical and flexible approach to work
- Innovative approach to management skills