Customer Service Advisor
Blue Arrow
- Redhill, Surrey
- £12.50 per hour
- Contract
- Full-time
Then we could have a role for you!Contact Centre Agent (Pensions)
Redhill, RH1
£12.50 per hour (PAYE)
Full-time, 35 hours per week
3 months temp to perm
Start Date: 16/04/2024Working Pattern: This is full time office based role.The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.Performance Objectives:Excellence
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
- Communicate with members via email
- Make outbound calls when required
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage