Front Desk Supervisor
Culina Group
- Leicester
- £27,315 per year
- Permanent
- Full-time
- Receive and action calls from drivers via designated call-handling function
- Follow up on enquiries from customer teams or team members, contacting drivers to obtain updates and recording information and updates in the system for reporting purposes
- Pro-actively engage with drivers where required to promote teamwork and ensure successful execution of the Plan
- Escalate to Planning any delay impacting driver shift time
- Monitor consignments and escalate any potential service risks to the appropriate teams
- Track and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurate
- Deal with all deviations from the Plan including cancellations, returns, shortages, damages or refusals, issuing out the relevant communication and ensuring the system is updated
- Monitor trailer types within the PepsiCo network to ensure adequate resource, escalating where appropriate
- Assist with Despatch, Debrief, Customer Service and GTS housekeeping as directed by on shift management
- Assist in investigation of late / failed deliveries to provide root cause information to Contract Manager
- Update required reports / spreadsheets daily
- Complete end of shift checks as required
- Excellent communication skills
- Calm under pressure
- Systems knowledge
- Organised with good attention to detail
- Annual Leave - Competative Hoilday Entitlement
- Pension - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer contribution
- Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
- Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses
- Reward & Recognition - We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards.
- Everyday discounts - via our benefit platform you will have access to 100's of retailer discounts for everyday savings!
- Fitness - your wellbeing is important to us and being active is a great way to keep your body and your mind health. We have partnered with PureGym so you can save money on a no contract membership