It Support Analyst
Ali
- Serravalle Pistoiese, Pistoia
- Tempo determinato
- Full time
- Work closely with 3rd party software providers.
- Provide user support via telephone and email. Site visits may occasionally be necessary.
- Provide support for a diverse range of software applications.
- Ensure that support requests are resolved in an appropriate timescale.
- Provide accurate and timely updates of tickets in the company tracking system.
- Support with systems testing on both new systems and modifications to current systems.
- Assist with ensuring that sufficient help documentation is available for end users.
- Provide support on all software related issues across a full suite of devices.
- Carryout 'out of hours I.T support' in line with department rotation.
- Adhere to Progress Rail standards, policies, procedures, and backup related tasks.
- Install, configure, and support Microsoft operating systems and environments.
- New desktop procurement, set up, configuration and installation.
- Actively involved in problem resolution, follow-up, testing, workarounds, and equipment. suggestions
- Other duties as assigned.Experience and Qualifications- Previous experience in the role
- Excellent verbal and written communication skills
- Good problem-solving abilities
- Fluent English (Written and Verbal)
- Excellent windows operating system knowledge
- Patching, testing and experience with CAT5/6Possibilità di smartworking (ibrido) dopo un primo periodo di prova, si valutano profili junior e/o con qualche anno di esperienza; è preferibile un titolo di studio (diploma/laurea) in linea con quanto ricercato.(contratto e RAL da valutare in base all'esperienza)Settore: Industria metalmeccanicaRuolo: IT/TechnologyTipo di occupazione: Lavoro temporaneo a scopo assunzione