As an Operations Associate with FourKites you'll be the mastermind behind our customers success - managing our customers and carriers experience through your relationships and technical expertise. you'll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform. you'll wow them with your quick and flawless execution of our carrier and broker onboarding process. The Operations Associate role offers full-time and part-time schedule options for qualified candidates. This is a remote opportunity based in or near Chennai (overnight/third shift). What you'll be doing: Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate with FourKites Leading carrier calls, setting follow-up tasks, and action items Ability to navigate and understand enterprise level software diagnose and solve complex technical and operational problems Understanding customer and company business objectives to determine and execute on carrier onboarding and compliance goals Providing regular updates on onboarding and compliance progress to customers. Direct, independent, and regular interaction with customers including presentations and decisions on what work to take on and how to best go about taking on that work. Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation Identifies and implements best practices for capturing and utilizing visibility data. Engages carriers to improve operations and tracking quality through proactive account management. Monitors data and collaborates with carriers and shippers to resolve issues promptly. Provides regular updates on implementation progress and challenges. Coordinates with customers and support teams to prioritize issue resolution. Liaison with carrier onboarding teams to enhance experience. Manage carrier dependencies to accelerate adoption. Collaborating cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product Completing strategic projects as assigned and collaborating to complete company and department OKRs Acting as a stakeholder and a voice for Operations and our carriers, providing product feedback and serving as a product subject matter expert Responsible for achieving individual quarterly OKRs and KPIs Who you are: You love variety and can manage multiple projects at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven. You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure You enjoy solving challenging problems using critical thinking and creativity Entrepreneurial spirit - you make things happen and proactively step up when you'recognize an opportunity Intelligent with strong verbal and written communication skills Superior organization skills and attention to detail Comfortable talking to a wide variety of people, including senior leadership Insatiable curiosity - you love learning new things Qualification: Bachelors degree from an accredited university preferred but not required Proficient in MS Office, Google Apps, and CRM tools Customer-facing experience Experience in logistics or SaaS a plus Benefits Medical benefits start on first day of employment 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days Home Office setups and Technology reimbursement Lifestyle Family benefits Annual Swags/ Festive Swags Ongoing learning development opportunities ( Professional development program, Toast Master club etc)