Customer Care Officer
STADA Arzneimittel
- Brussel
- Vast
- Voltijds
- The development of generic medicines to keep qualitative healthcare affordable
- Scientifically proven food supplements and medical devices that you can buy without a prescription in your pharmacy
- The development of highly specialized medicines and biosimilars
Thanks to your customer focus, communication and commercial skills you are able to provide them a great customer experience by answering their questions, handling of complaints and realizing both inbound and outbound sales calls.
This role is part of a team of 4 Officers and reports to the EG Pharma Care Manager.How you can make an impactSales orders:
- Timely and correct processing of all incoming orders: entering orders into SAP and verifying orders. In case of doubt, consult the customer or the Pharma Representative.
- Administrative follow-up of the orders from ordering to invoicing.
- Conduct sales calls, both outbound and inbound, with existing customers and prospects to meet the set objectives.
- Offer consultative support to explain products, price, terms and service.
- Provide sales recommendations and service solutions based on prospect/customer needs.
- Handle complaints, report, consult and make suggestions to resolve and avoid them in the future. When in doubt you will support from the EG Pharma Care Manager.
- Convert customer problems into sales opportunities.
- Always represent a positive image of the company and its brand.
- Act as a trusted partner for our customers: clear and empathic communication and accurate follow-up.
- Partner closely with and consult colleagues from other departments (sales & marketing, finance, supply chain) to be sure mutual objectives are met in support of the customer satisfaction.
- Identification of customer needs and improvement of overall customer satisfaction.
- Acquire and maintain knowledge on the EG offerings and products.
- Follow up on whether all products are up to date in the internal systems and adjust as needed.
- Prepare credit notes for those customers who are entitled to them.
- Back-up for the other colleagues of the EG Pharma Care team.
- Motivated, Energetic and Passionate (MEP)
- You act in line with our values: Integrity, Entrepreneurship, Agility and One Stada.
- You love to interact with customers and strive for the best customer experience.
- Fluent in Dutch and French (spoken and written) and minimum basic English.
- Knowledge of SAP, outlook, excel and other IT software is a plus.
- Customer service or sales experience preferred
- Ability to perform well in a fast-paced working environment
- We hire for attitude!
- Your efforts will be rewarded with an attractive and competitive salary.
- On top of this you will receive a full package of fringe benefits such as meal and eco vouchers, group insurance, ambulatory care and hospitalization coverage, laptop & smartphone! So, you go through life without any worries!
- You have the possibility to be part of a cafeteria plan where you give part of your gross salary for a car and fuel card.
- Do you prefer to get some fresh air every morning and evening? Great! Because bicycle leasing is also possible as part of our cafeteria plan.
- You also get to enjoy a very nice work-life balance with 32 vacation days and a flexible work schedule. Working from home for two days a week is also possible.
- Finally, you can count on a big smile from your new colleagues every day! We all work towards one common goal: Caring for People's Health as a Trusted Partner, with the same Motivation, Energy and Passion across all departments. Regulary, you will have the possibility to connect with all our Belgian colleagues during our ATN (All Together Now) events.