About Hospitality Health ERHospitality Health ER is a freestanding ER in Galveston, TX. We have an immediate need for PRN (as needed) Patient Advocate/Hospitality Assistant with opportunities for full time hours on a seasonal basis. You will have the opportunity to flourish in your career and cross train across multiple functions within a freestanding ER. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed. If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!The Patient Advocate/Hospitality Assistant position may require 12 hour shifts and applicants must have the availability to work a matrix schedule - including 3 shifts a week, including weekends.Love what you do, and where you do it!Position Goals:The Patient Advocate at Hospitality Health ER functions include providing exceptional personalized service to all patients, guests, visitors, and staff of the facility. The Patient Advocate will strive to provide proficient, competent care while maintaining the patient's sense of comfort and dignity.Position Responsibilities:Under the direction of the Hospitality Manager, the Patient Advocate at Hospitality Health ER will be responsible for, but not limited to:1. Creating and maintaining a patient centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility2. Prioritizing patient needs throughout the duration of their stay to include: answering questions and concerns; resolving any issues that may arise; running errands and providing meals3. Engaging with all patients, visitors and staff and providing a warm welcome; prepare and deliver refreshments4. Overseeing the organizing, planning and prioritization of workflow within the Hospitality Department5. Adhering to the mission and goals of Hospitality Health ER6. Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume in order to complete tasks timely and best offer the HHER experience7. Completing administrative tasks; must document and use logs appropriately such as the Van Usage Log and Credit Card Log, and must supply receipts/invoices and properly document usage related to HHER funds and resourcesPosition Requirements:The requirements for employment with Hospitality Health ER are:1. Customer service experience; demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment2. Critical thinking skills; ability to work autonomously and make efficient use of time and resources3. Understanding of clinical care and privacy4. Integrity and responsibility; will have access to company credit card and petty cash, and the company vehicle5. Current driver's license with no restrictions6. Ability to work effectively with patients, staff, and physicians7. Flexibility to meet scheduling demands of department8. Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality ManagerEducation/Experience:High School Graduate/EquivalentPrevious customer service experience, direct patient care preferredPhysical Demands: This position is expected to be physically demanding!Requires full range of body motionEye-hand coordinationStanding and walking for extensive period of timePushing and pullingClimbing (ascending and descending)Bending / StoopingUsing arm, leg and back muscles for extended periodsOccasionally lifts and carries items weighing greater than 50 poundsRequires corrected vision and hearing to within normal rangeRequires working under stressful conditionsWorking irregular hoursWorking with hazardous chemicalsPotential for cuts and bruisesRequires some exposure to communicable diseases and bodily fluidsMust be able to handle patient emergencies and other unusual incidentsJob description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.