Customer Service Representative
Capita
- Darlington, County Durham
- £22,542 per year
- Permanent
- Full-time
Salary: £22,542 per annum
Location: Hybrid (Darlington office & home based)
Hours: Full time, 37.5 hours per week, Monday – Friday, shift patterns between 8.30am – 6pm
Start Date: 17th June & 24th June 2024Capita Pensions Solutions are looking for Customer Service Representatives to join our pensions team on a permanent basis. You will work Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there’s no evenings or weekends, for a salary of £22,542! If you’re the type of person who loves to help and support people, have call centre and/or customer service experience - this could be the ideal role for you!Our Pensions team deal with incoming calls from a wide range of members and their beneficiaries regarding their pension, you will be part of a specialist and knowledgeable team supporting with various pension enquiries. You will get involved in a wide variety of calls, it’s never a boring day here.Please note that our offices are based in Darlington and full training (6 – 8 weeks) will take place in Darlington. Following on from your training, the role will be home based with occasional visits to the Darlington office.Job title: Customer Service RepresentativeJob Description:What you’ll be doing:
- Taking inbound calls from a wide range of members and their beneficiaries
- After your in-depth training period you will be able to handle a wide range of queries within agreed service levels
- Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment
- Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
- A competitive salary - £22,542 per an
- 23 days' holiday (rising to 27) with the opportunity to buy additional days
- Discounted insurance policies
- Company matched pension
- Life assurance
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Discounts on retails, socialising, health and wellbeing, travel and technology
- And much more..
- You display empathy and know how to build and maintain a strong rapport with members.
- Your expertise and passion for customer experience will mean that you will do whatever it takes to resolve each enquiry quickly and efficiently.
- You have first class communication skills, great attention to detail and an ability to prioritise and use your initiative.
- You’ll enjoy learning and have an interest in providing first class customer service.
- If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
- If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.
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