SARACENS SUPPORTER SERVICES EXECUTIVE
Saracens
- North West London
- Permanent
- Full-time
- Answering phone calls, emails and any other inbound communications from Saracens supporters
- Processing ticket sales through our ticketing software and use the system to investigate customer queries
- Responding to customer queries effectively, highlighting and escalating concerns as necessary
- Dealing with problems and challenges in a fair and consistent manner
- Dealing with accessibility requests
- Liaising with internal teams and external suppliers as required
- Dealing with any special projects as and when required (e.g. outbound memberships renewals campaigns
- Dealing with special requests (e.g. tours / birthdays shout-outs / signings / charity requests / other special requests etc), liaising with other departments as necessary
- Ticket office - preparing for, setting up and dealing with matchday ticket sales, ticket collections and queries
- Demonstrating best working practices in all duties and complying with all company policies, processes, and procedures.
- 2+ years in a similar role within a customer-facing role requiring use of a computer system
- Experience with the Ticketmaster Sport XR ticketing platform an advantage
- Excellent interpersonal and telephone skills
- Excellent standard of written English
- Confident in MS Excel, Word and Outlook
- Experience with bespoke computer software packages
- Great attention to detail
- Self-starter, with drive, determination, and pro-active approach
- Flexible and positive attitude
- Motivated by a passion for quality and great service delivery
- Ability to provide excellent customer service, inspiring customer trust and confidence
- Comfortable and confident in communicating with supporters of all ages
- Ability to multi-task, think fast, and deliver solutions to customer and team requirements
- Ability to work well under pressure and adhere to pressured deadlines
- Ability to anticipate problems and offer solutions
- Ability to communicate at all levels.
- Competitive salary, commensurate with experience
- 25 days annual leave
- Company pension scheme
- Cycle to work scheme
- Ability to ballot for match tickets for home games