Bilingual Renewals Manager (French Language) - Maternity Cover
UserTesting
- London
- Permanent
- Full-time
- Take ownership of renewal opportunities, forecasting, negotiation and engaging internal resources with the goal of closing renewals with growth prior to contract expiration
- Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time completion
- Effectively partners with sales and CSM account teammates to deliver value-based pricing solutions that are both fair and allow for future expansion growth
- Responsible for identifying upsell opportunities within customer accounts through consultative discovery conversations and partnering with a sales representative to maximize growth potential
- Responsible for pipeline management of assigned accounts and accurate record updates in Clari/Salesforce daily
- Communicate risk clearly and take the lead and/or coordinate with account team members in developing resolution strategy
- Displays strong acumen for discovery and implements MEDDICC to better qualify the opportunity
- Expert understanding of pricing models and how best to position to customers
- Strong customer focus on service, satisfaction, enablement and success
- Great experience of SaaS (Software as a Service) experience (UX Research, Analytics, Data Visualization preferred) in an Account Management role across B2B accounts
- Ability to drive compliant deals in accordance with the Bookings policy
- Consistent Sales Performance of customer retention and meeting revenue targets
- Strong problem-solving and analytical skills
- Ability to create clear messaging to articulate and promote the business use cases of new technology
- Able to collaborate across the Account Team
- Experience working with Procurement and Legal teams on contracting processes.
- Bi-lingual in French and English
- Passion for web technologies and great user experience
- Private medical and dental
- Monthly wellness and telecommunications reimbursements
- Work from home office equipment stipend
- Professional development stipend
- Flexible hours
- Generous holiday entitlement
- Mental Wellness Employee Assistance Program
- Cycle to Work scheme
- Employee Referral Programme
- Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
- Enhanced family leave
- Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more