Guest Service Assistant
Blue Arrow
- Ascot, Berkshire
- £23,795-26,795 per year
- Permanent
- Full-time
To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.Responsibilities:
Sense of Arrival and Departure
- To welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
- To escort all guests when possible.
- To park cars and retrieve them according to company standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
- To maintain cleanliness and order on the driveway.
- To have knowledge of the area including assisting guests with directions.
- To deliver and collect luggage promptly and according to our company standards.
- To load and unload luggage into guests' cars or taxis.
- Handle all personal items with care so that no damage occurs.
- To maintain accurate records of the movement of luggage in and out of the hotel.
- Exceeding our guests' expectations by providing discreet and personalised service.
- To drive buggies in a safe manner around the estate.
- To meet all transfers in a timely fashion to deliver a seamless experience.
- To drive and park guests cars in a safe order.
- To provide a shuttle service or offer alternative transport within a 5 mile radius.
- Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
- You may on occasion be required to adjust your hours of work to cover the business needs
- Valid clean British drivers license - need to of held it for 2 years minimum
- Five Star experience
- Customer orientated
- Good organisation
- Team player
- Motivated and well presented
- Flexible Working attitude