Job Summary Internal sales support is like a Formula 1 Race. You have your driver who is on the race track. This driver has the support of his Pit Crew . The Pit Crew is constantly in contact with the driver, to make him aware of what is happening on the track, and update him with status. They inform him, when it is time to come into the Pits to change tyres. The Pit Crew make sure they are prepared for the Driver (Tyres, Spares). Once the Driver stops at the Pits, the Pit Crew change the tyres, and make sure the car is in order to continue the race. The focus of the Pit Crew is to act and perform as quick as possible to keep the Driver in his current position. When the driver is delayed and drops in passion, the whole team feels it, at the same time when the Driver stands on the Podium with his winning trophies, it is not only the Driver who is the Winner but the whole team. Link We as the internal Sales support are the Pit crew for the External Sales reps ( Formula 1 Driver). Our focus is to add value to our customers by understanding our internal Systems and Procedures. We have a real compassion for each other in the teams which result in us being relevant. Critical success factors: Have an interest in the influence you have and what makes this. Know the internal workings of the business as a whole. Know the market definition and be able to interact from any point competently and constructively. Know the products and the relevant SANS stand