Sales Consultant
Vistry Group
- Wolverhampton
- Permanent
- Full-time
- Competitive basic salary and annual bonus
- Milage Allowance
- Up to 33 days annual leave plus bank holidays
- Private Healthcare
- Enhanced maternity, paternity and adoption leave
- Competitive contributory pension scheme
- Life assurance – 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- 5 GCSEs / GCE including Mathematics and English (at C grade or above).
- A Levels in any discipline.
- Experience working in a customer facing role delivering under pressure.
- Experience in generating leads and sales through telephone-based business development.
- Proven track record of achieving sales targets.
- Proven track record of exceptional sales.
- Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
- Comfortable using multi-channel forms of communication.
- Ability to handle complaints and difficult situations.
- Strong negotiation and sales skills.
- Proven track record of successfully completing the sales process with customers.
- Excellent administration and organisational skills.
- An interest in property and the housing market.
- Good planning and organisational skills.
- Excellent communication skills.
- The ability to work under pressure and meet sales targets.
- Willing to be flexible in respect of day-to-day duties and hours worked.
- Willing to travel to all sales sites, including regional offices.
- Full driving licence and access to a suitable vehicle.
- Willing to work weekends.
- Willing to travel to all marketing suites, including regional office, within the division as required.
- Patience and ability to remain calm under pressure.
- A friendly, trustworthy, and professional attitude.
- Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development.
- Create and deliver informative and clear sales pitches and tours of the show home and development.
- Negotiate with customers to ensure the best sales outcome for the business.
- Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions.
- Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
- Have a detailed knowledge of all Vistry Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home.
- Have detailed knowledge of all plots available and upcoming within the development.
- Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures.
- Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
- Proactively working as a member of the sales team and demonstrating effective team working skills.
- Evaluate each sale as to how it can be achieved more effectively, efficiently and profitably for the Company.
- Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR.
- Deal with all customers in a polite, friendly, and efficient manner.
- Ensure that customers are kept fully and regularly informed of the progress of their purchase.
- Respond to all cancellations making every effort to ‘save’ and if necessary, renegotiate the reservation.
- Have detailed knowledge of all relevant purchase assistance schemes and alternative developments.
- Ensure competitor analysis is undertaken as determined by Sales Manager.
- Carry out daily tasks required for your development.
- Take responsibility for all company property and equipment across each site within the specified sales hub.