Senior Product Manager
SCC
- Birmingham London
- Permanent
- Full-time
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
- Work collaboratively with internal teams (sales, pre-sales, support, product management) and create a community of champions across UK and France
- Define product vision, strategy, business case, roadmap and growth opportunities, including a connected customer and sales journey from advisory to professional and managed services.
- Leveraging a Product Development Process to bring new services to life and driving through to commercial success.
- Maintaining and publishing of a portfolio roadmap with clear prioritisation criteria.
- Creation of appropriate content, artefacts and assets required to support sales, delivery and in life management of sold services.
- Support sales in large opportunities relevant to portfolio
- Education and knowledge share of services and processes into execution functions of the business such as pre-sales or sales.
- Work closely with marketing and sales management to develop go-to-market programmes, campaigns and activities
- Identify training needs for sales, presales, BAU and customer support teams on new products and go-to-market initiatives
- Commercial tracking of product lines and forecasts.
- Contribution to broader business strategy underpinning the P&L forecast
- Experience in launching profitable global or EMEA DVaaS managed services offerings in a per user per month, or per device per month pricing model, from ideation to cash.
- In depth knowledge of end-to-end device lifecycle (supply, config, delivery, maintenance, recovery, disposal)
- In depth knowledge of managed endpoint services
- Exceptional experience in proactive and predictive managed services offerings, leveraging automation in the processes, self-heal and self-help, virtual assistant, smart lockers and vending machines, with user, device and sustainability at the centre.
- Knowledge of virtual desktop infrastructure and mobile device management
- Knowledge of productivity software and end-user applications, identity, digital employee experience and endpoint management services
- MSP and market knowledge, understanding the role and value that a managed service provider brings to an end client organisation.
- Experience in strategic vendor management