Technical Support Engineer (w/ Azure experience)
Willow
- Manila City, Metro Manila
- Permanent
- Full-time
- Manage and resolve customer technical support issues
- Reproduce technical issues and identify the root cause
- Collaborate with internal and external engineering teams to solve technical support problems
- Raise product bugs with Software Engineering
- Report on performance and availability of the WillowTwin
- Assist in the development and reporting of Service Level Indicators measuring product service quality
- Maintain systems for automated fault detection and reporting
- Work with Engineering teams to automate Event capture from Willow systems
- Develop automated Event processing rules to diagnose and escalate faults
- This position requires a nightshift schedule and will be based in Manila
- Essential Skills:
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Experience working with software vendors
- Nice to have:
- Familiar with customer support tools and processes: Zendesk, Confluence etc.
- Degree or diploma in software engineering or a related technical discipline