Change & Release Manager
Microlise
- Nottingham
- Permanent
- Full-time
- Take accountability for the Microlise change/release management process
- Plan and coordinate the rollout of service changes and releases, ensuring pre and post deployment activities are complete
- Ensure that the integrity of live customer systems is protected and that the correct components are released
- Chair and participate in weekly Change Advisory Boards (CABs)
- Monitor open and pending tasks and drive progress of changes to completion
- Implement and maintain Configuration Management Database (CMDB) as part of the Configuration Management System (CMS)
- Support the operational management of all types of Change and Release requests
- Coordinate and prioritise Change Management process to achieve targets and expectations: customer satisfaction, KPIs, SLA, OLAs
- Provide communication and information, including relevant release information to customers and stakeholders, ensuring they have a full understanding of the change process
- Provide presentations on Change Management for CAB and for ISO Audits
- Work towards a 100% change implementation success rate and change submission/logging rate
- Ensure post implementations reviews are completed and corrective actions are provided, where applicable
- Developing good procedures and training documentation to support, as well as improve, the change process ensuring changes are implemented within agreed timescales
- Monitor compliance and ensure the processes and procedures are being adhered to ensure operating processes are defined, efficient and complied with for any execution of work
- Create knowledge base information where appropriate
- Identify changes which are candidates for service release
- Provide an escalation point for stakeholders
- Previous experience in a change, configuration and release management role within the technology sector
- Strong Service Operations experience
- Demonstrable experience developing and delivering change management strategies
- Good technical understanding and able to grasp complex problems and develop appropriate solutions
- Able to work collaboratively towards a shared vision
- High level of IT technical competence, including MS applications such as Excel
- Confident communicator, both verbal and written, and proficient in report writing
- ITIL Release control and validation
- Service Now Knowledge
- Understanding of SQL
- Auditing experience
- Full support and training to ensure you are well equipped to succeed in your role
- Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment!
- Great Place to Work certified - We have been recognised by the global authority on workplace culture, so come be a part of our success!
- Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
- 25 days holiday, excluding bank holidays, increasing with service
- Invested in employee health and well-being with over 20 mental health first aiders in the business
- Employee Assistance Programmes
- Free Costco membership, 20% off EE mobile and line rental, and other local discounts
- Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
- Free Microlise Cresswell Racing Tickets, support British Superbikes
- Executive Box at Motorpoint Arena Nottingham