Guest Services Executive - Fitness & Wellness Club (Conrad Centennial Singapore)
Hilton
- Singapore
- Permanent
- Full-time
- Provide high-level service as part of the Pool Bar team, including serving ice water with amenities, and taking food and drink orders.
- Process food orders in coordination with In-Room Dining team.
- Prepare drink orders, including cocktails, smoothies, coffee, and tea.
- Issue pool towels and assist guests in selecting and settling into their preferred sun-loungers.
- Maintain the cleanliness and safety of the pool area, including deck chairs, cabanas, and umbrellas.
- Manage financial transactions at the Pool Bar.
- Coordinate with external vendors for pool cleaning and maintenance.
- Uphold the highest standards of cleanliness and safety at the pool.
- Be knowledgeable about Conrad Spa products and services.
- Handle financial transactions and general administration at the spa reception.
- Manage sales of spa retail items.
- Schedule spa appointments and handle telephone inquiries.
- Ensure cleanliness and safety in the spa, including changing rooms.
- Provide efficient, friendly, consistent, and personalized service to guests.
- Maintain cleanliness and safety in the fitness centre area.
- Manage towel issuance and locker facilities.
- Handle bookings for group fitness classes and personal training sessions of hotel guests.
- Collaborate closely with Fitness Club Manager and the team to provide unparalleled service, ensuring guests have an extraordinary and memorable experience in all areas including the gym, spa, and pool.
- Actively engage with guests, ensuring they feel exceptionally well-cared for, and their needs are anticipated and met with attention and care.
- Contribute to creating an awesome experience for each guest, making their visit to each facility not just enjoyable, but truly unforgettable.