Salesforce User Support Agent
Johnson Controls
- San Pedro Garza García, N.L.
- Permanente
- Tiempo completo
- Provides support to customers via salesforce cases but also via phone, teams, and chat.
- Provides answers to user for questions about all functions in GPCRM.
- Provides general how-to guidance and user information of GPCRM.
- Provides troubleshooting assistance of errors or issues with GPCRM; including identifying the issues, researching answers, and escalation to the IT Organization when required.
- Logs customer contacts into ticketing system for handling, tracking, and follow up of customer issues and needs.
- Responds to users in a timely and efficient manner within designated service level agreements.
- Participate in User Acceptance Testing.
- Assists in identifying areas of improvement based on user questions and reported issues.
- High energy, self- starter, good interpersonal skills
- Strong presentation and communication skills with all levels of the organization, both verbal and written
- Analytical and problem-solving skills, an ability to conform to shifting priorities, and to balance multiple projects and tasks concurrently is necessary.
- Good with Office 365 application (Teams, Power BI, PowerPoint, Visio and Excel)
- Bachelor's degree completed
- Salesforce experience and preferred Business Support experience either as a Key-user or Business Support Agent
- Fluent in English
- Minimum 1 to 2 year experience