Technical Consultant
SmartRecruiters
- Polska
- Stała
- Pełny etat
- Be the main point of contact, both internally and externally, for automations and integrations between our platform and the customer's technical ecosystem.
- Work as part of SmartRecruiters' Hiring Success Team, responsible for ensuring our customers achieve hiring success.
- Be involved in the onboarding process, setting expectations and guiding customers into the SmartRecruiters community.
- Be assigned to multiple customer onboarding processes, representing the primary point of contact for custom integrations and automations.
- Wear the hats of Business Consultant, Project Manager, and Developer, acting as a customer advocate to drive the best technical and functional decisions for achieving hiring success.
- Participate in solution design, leveraging out-of-the-box HCM Connectors and custom automations to maximise the business value of the entire solution.
- Collaborate with the customer's IT team to design and document integration and automation configurations.
- Plan the delivery of integrations and automations, syncing with the overall solution delivery plan.
- Build integrations and automations using the most advanced no-code automation platforms.
- Develop your professional expertise, applying company policies and procedures to resolve a variety of issues.
- Demonstrate mastery over assignments, using professional concepts and SmartRecruiters’ policies and procedures to solve a moderate range of difficult problems in imaginative and practical ways.
- Apply practical knowledge of tools, practices, and technologies used on a daily basis.
- Work on requests for enhancements of small to moderate size where analysis of situations or data requires a review of various factors.
- Build productive internal and external working relationships, using discretion to prioritise work and evaluate problem-solving approaches.
- Exercise judgement within defined procedures and practices to determine appropriate action.
- Receive only general instructions, autonomously managing tasks within defined procedures, priorities, and practices.
- Be generally reviewed for accuracy.
- Focus on providing standard professional advice and creating initial reports for review by experienced team professionals.
- Consistently demonstrate teamwork skills, ask questions, and challenge status quo bias.
- In-depth knowledge of SmartRecruiters and its automation platform Workato, staying updated on product updates and changes.
- Strong understanding of SmartRecruiters' integration capabilities, including APIs, out-of-the-box HCM Connectors and the embedded automation tools
- Technical proficiency in HTTP, APIs, WebServices, and some familiarity with HRIS Systems (e.g., Workday, SAP EC, ADP, UKG, Peoplesoft).
- Expertise in authentication and authorization protocols and platforms (OAuth2, SAML, AD, OKTA).
- Solid understanding of coding principles, despite the no-code automation tools.
- Experience with commercial ETL and middleware tools, e.g. Jitterbit, MuleSoft, Boomi.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Proven ability to design technical solutions that meet business requirements.
- Strong problem-solving skills and analytical thinking.
- Collaborative mindset for effective teamwork and cross-functional collaboration.
- Exceptional time management and adaptability.
- Conflict resolution skills and the ability to manage challenging customer interactions.
- Proficiency in documentation, including record-keeping and maintaining internal playbooks.