Customer Service Executive (Johor Bahru, JB)

AAA Greencell International Sdn Bhd

Johor Bahru, Johor
Permanent
Full-time

25 days ago

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:Responsibilities:

Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

Resolve customer complaints brought to your attention

Create policies, procedures and oversee the customer service processes

Conducting surveys and writing reports based on customer feedback on products and services

Ensure compliance are met along with the business regulations, and take appropriate action when necessary

Analyze internal operations and identify areas for process enhancement

Answering client correspondences through email, social media and via telecommunication

Relaying extensive product information to customers

Managing orders, stocks and ensuring their prompt delivery

Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

Create filing system for customer records, including contact information, purchases and billings.

Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

AAA Greencell International Sdn Bhd

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