Sr NOC Engineer San Jose, California
Xperi
- San Jose, CA
- Permanent
- Full-time
- Manage/Maintain Xperi's 24x7 Infrastructure and application stacks
- Flexibility working shift in a 24/7 environment.
- Demonstrate the ability to work independently within a fast-paced environment.
- Make technical and process recommendations.
- Assist in the day-to-day NOC operations, escalations, ticketing, and communications with all customers.
- Assist with NOC shift operations and personnel.
- Provides coordination and integration on upcoming projects/features as a NOC subject matter expert.
- Help to improve processes and procedures.
- Assist in the alert review and lower critical alert counts.
- Respond to alerts and ensure triage of critical issues.
- Execute project work to help achieve team goals.
- Update and maintain all NOC documentation (runbooks) associated with systems, processes, procedures, features, services, infrastructure, and training for quicker resolution of incidents and alerts.
- Define NOC requirements for monitoring tools.
- Work with other teams to maintain site reliability and improve uptime.
- Attend RCA's and help coordinate efforts to identify the root cause and recommend solutions.
- Work alongside NOC personnel to ensure all staff acquire the necessary skill sets to perform their job functions and meet departmental and individual goals.
- Performs complex systems administration duties on a regular and continuous basis.
- Performs all other related duties as assigned.
- This is an onsite role at our reporting into the Xperi office
- 4 + years of experience in a 24/7 environment in a tech-related industry
- BCA or BE in Computer Science or equivalent degree or equivalent work experience.
- Possession of excellent written and verbal communication skills in the English language
- Ability to speak, read and understand Spanish is a plus
- Intermediate Knowledge of Linux and Windows system administration skills.
- Working knowledge of Monitoring systems such as PagerDuty, Splunk, Zabbix, AWS
- Working Knowledge of ticketing tools such as Jira, Service Now, PagerDuty
- Basic understanding of standard server hardware and architecture.
- DNS and familiar tools for troubleshooting (e.g. ping, traceroute, netstat, route, nslookup, dig, etc.)
- Distributed computing (load balancers, service clusters, server pools, communication via API, etc)
- The high degree of organization and ability to manage multiple, competing priorities.
- Ability to work in a Team environment
- Emphasizes innovation, teamwork, quality, communication, planning, and problem-solving.
- Strong problem-solving skills.
- Strong analytical and decision-making abilities.
- Ability to manage multiple projects.
- Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
- Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
- Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
- A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.