Central Reservations Coordinator (Maternity Cover)
Iconic Luxury Hotels
- New Milton, Hampshire
- Permanent
- Full-time
- £27,456 salary
- Opportunity to work remotely
- Accommodation available if required (New Milton area only)
- Employee recognition awards
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all food and beverage
- Discount on spa treatment and products
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
- Have experience working within a reservations department
- Be confident communicating by telephone and email
- Have excellent understanding of Opera V5 and Premier Spa. Opera Cloud knowledge would be a plus.
- Be able to remain calm under pressure in order to deliver the best guest experience
- Have a keen eye for detail
- Working from home - you must have high speed internet, access to router with free ethernet socket and own furnishings allowing healthy and comfortable workspace
- Be confident in your knowledge of all Iconic hotels, able to sell and upsell to guests across all of the fantastic experiences these hotels have to offer
- Be intuitive with the electronic hotel booking systems to increase productivity throughout your day
- Take pride in representing all Iconic Hotels
- Increase potential revenue by respectfully upselling to future guests through your confidence and knowledge of what each hotel has to offer
- Take ownership of all enquires seeing each booking through to the final stage
- Take pride in being a point of contact for regular guests, providing a bespoke experience