CONSULTANT
HCLTech
- Georgia
- Permanent
- Full-time
Community Manager Microsoft Technologies (M/F)ABOUT US
Business Innovation & IT (BI&IT) is responsible for evolving SAP s internal IT strategy and executing on it. BI&IT applies SAP s expertise in technology and business processes and drives the internal adoption of standard applications. The organization supports end-users in the execution and re-engineering of their processes in all lines of business, always putting a strong focus on end-user centricity.
The IT Client Services Team consists of the Service Desk, Field (regional IT support), Client Technology Communications, and Client Technology Workplace.
The Client Technology Workplace Team is responsible for the end users Windows, Linux, and Virtualized workspaces. They are also responsible for the governance, provisioning, and protection, and continuous innovation on those platforms.
As part of the department, the Service Architecture team manages the portfolio within CTW, has the operational responsibility of the Office 365 platform at SAP, and drives adoption of new services. The implementation of the latest IT technologies is the foundation of our digital transformation.PURPOSE AND OBJECTIVESThe Community Manager is responsible for the adoption and continuous improvement of the Microsoft technologies we deliver to our end users. They are the mediator between the Service Team and Customer, building strong bridges between both, to ensure the right products are delivered and in turn are consumed and adopted as intended.
EXPECTATIONS AND TASKSAs Community Manager, you are the interface between the technical organisation and the end user community. This role includes the following responsibilities:Collaborate. Ensure engagement with all required stakeholders e.g. Vendor, Technical Delivery Team, Lines of Business basically anyone who uses the products.
Evangelize. Be the voice of the team, and ensure we are marketing the full suite of products to customers and manage the feedback cycles.
Provide Early Access. Get users excited about the products. Setup and manage fast track access for limited groups of customers.
Drive Adoption. Review and optimize the usage and adoption of the Microsoft technologies across stakeholders and business units.
Foster the Community. Manage administration of social channels & events to ensure continued customer engagement. Draw attention to knowledge base articles, market success stories and upcoming releases.
Run programs that encourage adoption and successful operations of Microsoft Technologies.
Coordinate. Ensure seamless deployments of new products, and major changes / enhancements.
Host regular stakeholder sessions to ensure products are being delivered and consumed as intended, bringing feedback back to the team.
Adapt. Know your stakeholders A stakeholder feedback session may quickly evolve into an ad-hoc training session, which may result in content being drafted and sent.
Report. Work with the teams to create Management dashboards to showcase adoption and usage of technologies.EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIESProfessional education or study in Project Management, Information Technology, Marketing or equivalent
Hands-on experience with stakeholder engagement. Managing customer issues & escalations
Extensive experience with customer engagement methodologies and service lifecycle
Excellent coordination and organizational skills
Team player but can work independently
Innovative and results focused
Advanced communication and presentation skills
Ability to network and influence others
Fluent in English mandatory. German beneficial.WORK EXPERIENCE
3 5 years working experience with customer enga