Client Service Senior Representative (12 months, FTC)
Brown Brothers Harriman
- Luxembourg
- CDI
- Temps-plein
- Proactively respond to client inquiries on a daily basis
- Provide filtering and escalation for client inquiries
- Participate in scheduled client meetings as requested
- Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients.
- Work effectively with internal departments or third party providers to prioritize client requests, deliverables and issue resolution
- Execute reviews of internal reporting for assigned client relationships and escalate issues which may impact client servicing to the Client Service Supervisor
- Participate in team based project work and audits
- Utilize relevant internal technology solutions to effectively manage client inquiries
- Introduce and familiarize clients with new technology, automation tools and products
- Where required, monitor receipt of all client documentation (tax, Accounting Elections, KYC, account information, authorized signers, etc.) and analyze exposure of missing documentation to BBH/client.
- BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience
- 2 to 3 years of Industry experience
- Ability to communicate effectively both verbally and in writing
- Ability to effectively prioritize and resolve client needs
- Ability to learn and utilize new technologies to research, analyze, and resolve client needs
- Ability to work quickly and accurately in a deadline oriented environment
- Ability to build and maintain internal and external client relationships
- In-depth knowledge and understanding of various securities options, accounting standards and ongoing regulatory changes required
- Strong ability to apply analytical skills to data, work flows, numeric information and problem solving
- A collaborative environment that enables you to step outside your role to add value wherever you can
- Direct access to clients, information and experts across all business areas around the world
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
- A culture of inclusion that values each employee’s unique perspective
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others