Desktop Engineer
DealerOn, Inc.
- Rockville, MD
- $56,500-106,800 per year
- Permanent
- Full-time
- Provide support and troubleshooting services to a fleet of desktops, laptops, mobile devices, printers and other related peripherals
- Answer and resolve support cases in a timely manner and with emphasis on strong customer service
- Install and configure software and applications for workstation distribution
- Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
- Work closely with systems, networking and security team and management to identify issues, research solutions, and escalate issues to the appropriate resource
- Guide users in conforming to established systems security practices
- Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
- Vet and test new technology for business operations and/or initiatives
- Monitor and report security issues to management and various teams per the Incident Response procedure
- Contribute to remediation planning, testing and execution as directed
- Plan and participate in Disaster Recovery planning, testing and actual recovery efforts in the event of a declared disaster
- Perform other duties as assigned
- Bachelor’s Degree or equivalent
- Experience supporting Windows Desktop Operating Systems (Windows 10)
- Proficient in supporting desktop, laptop and mobile hardware IT support
- Windows Server Support Basics and basic understanding of Active Directory
- Networking knowledge, including DNS and DHCP
- Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
- Proficient with Office software suite
- 5 years’ experience in field or career
- Experience in a fast-paced, environment
- Ability to prioritize tasks that change frequently and manage unexpected demands
- Dependable, follows instructions and takes initiative to solve problems
- Medical, dental and vision insurance
- Company matched 401K plan
- Flexible PTO + Sick Leave
- 4 weeks paid Parental Leave
- 8 Paid National Holidays
- State of the art technology
- Company-paid basic Life Insurance
- Voluntary supplemental Life Insurance
- Voluntary long-term/short-term disability insurance
- Voluntary Pet Insurance
- Optional Healthcare/Dependent Care FSA Account