Director of Franchise Training & Development
Edible Arrangements
- Atlanta, GA
- Permanent
- Full-time
- Our promise– Experiences that WOW.
- Our products–Remarkably fresh.
- Our places– Interactive and creative.
- Our People– Create special memories.
- Our purpose–To celebrate what’s good in life.
- Develop and lead a fully integrated franchise training and development program with innovative, effective, and engaging content using a variety of learning modalities, including but not limited to, eLearning and Instructor-led training
- Analyze, design, develop, implement, and evaluate franchise training and development programs and instructional content focused on customer service, leadership, and operational excellence.
- Assess and re-shape curriculum and content for franchisee training programs as needed, including the new store opening process and store manager training.
- Collaborate with subject matter experts and cross-functional partners to design and develop training in support of Go-To-Market initiatives.
- Execute innovative training and development best practices measured by key business results, employee and guest loyalty and retention, and talent development industry recognition.
- Proactively drive and support change management programs and tactics to facilitate the implementation of new programs, processes, and initiatives that support the brand strategy, goals, and leadership priorities.
- 7+ years' experience in end-to-end experience designing, developing facilitating, and analyzing multi-unit training programs, customer service, and retail training highly preferred
- Experience in the Retail and Food industry is highly preferred
- Formal hands-on Instructional Design education/certification and experience are highly desirable
- Experience and willingness to facilitate training directly to small, and larger audiences
- Master's degree in organizational development or training & development a plus
- As an individual contributor, you bring a willingness to “roll up your sleeves” as well as demonstrate the resourcefulness required to function well within a lean, fast-paced environment
- Actively reflect our people, values, and culture while influencing the organization and executive team through daily actions, behaviors, and impact
- You possess an ROI mentality and methodology for designing, implementing, and evaluating all training and development programs
- You can speak and write clearly and succinctly in a variety of communication settings and styles, having the ability to convey information to others so that messages are understood, and outcomes delivered
- You bring a disciplined approach to planning and prioritizing short and long-term objectives, and will be skilled at filtering and disseminating best practices
- Onsite work environment with work-from-home flexibility, fostering collaboration and relationship building with peers, cross-functional partners, and leadership
- The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future.
- Growth & Development – Each team member has a visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication
- Healthcare plans that include health/dental/vision insurance, 401K Plan, company-paid life insurance and short-term disability, flexible spending account options and more
- Paid time off, including sick days & holidays to support work-life balance