Casual Ticket Office Assistant
Chelmsford City Racecourse
- Chelmsford, Essex
- Permanent
- Full-time
- Scanning of tickets and where applicable, issuing the appropriate wristbands to those attending our racedays and events.
- Directing guests to their relevant hospitality restaurants/marquees
- Assisting customers who may require our Accessibility Buggy
- Assisting with the setting up and closing of the ticket office
- Liaising in a friendly and welcoming manner with the customers regarding the racecourse and promoting our services and events
- Manning the ticket office tills for those paying on the day. Training will be available
- Assisting with the checking in of Owners & Trainers and issuing their wristbands, vouchers and racecards, using our standalone BHA PASS system.
- Attend pre-event briefing, and ensure all information is understood.
- Attend the racecourse at given dates and times as directed by Human Resources
- Have a full knowledge of the Racecourse and the location of all facilities available.
- Have a full knowledge of our customer service policy including type of tickets available, hospitality packages and our ticket terms and conditions
- To follow and implement the Chelmsford City Racecourse Emergency Procedures should an incident take place during an event.
- Promote a high level of guest interaction and service.
- Comply promptly with any instruction given in an emergency.
- Ensure that all entrances and exits are kept clear.
- Assist guests with any queries
- Give accurate and helpful venue information, being knowledgeable about your area of work.
- Be capable of recognising potential fire hazards and suspect packages, reporting such matters immediately to the Management.
- To comply at all times with Health and Safety regulations
- Any other duties that may reasonably be required by the Management of Chelmsford City Racecourse.
- Have previous customer facing experience.
- Have previous ticket office experience. Desirable but not essential
- Competent with computers and standalone booking systems. Desirable but not essential. Full training will be given.
- Ability to be flexible and adaptable
- To provide a high level of customer service
- Ability to communicate in a proactive and positive manner
- Good standards of communication and personal appearance
- Polite and courteous at all times
- Commitment to always produce good working standards
- Capable of working on own initiative
- Be self-motivated
- Be able to work well within a team