Casual Ticket Office Assistant

Chelmsford City Racecourse

  • Chelmsford, Essex
  • Permanent
  • Full-time
  • 15 days ago
As a Customer Service Representative in our ticket office you will be delivering a fantastic experience for everyone coming to Chelmsford City Racecourse, supporting visitors with your welcoming approach, and responsible for their seamless entry into the racecourse.Duties and Responsibilities
  • Scanning of tickets and where applicable, issuing the appropriate wristbands to those attending our racedays and events.
  • Directing guests to their relevant hospitality restaurants/marquees
  • Assisting customers who may require our Accessibility Buggy
  • Assisting with the setting up and closing of the ticket office
  • Liaising in a friendly and welcoming manner with the customers regarding the racecourse and promoting our services and events
  • Manning the ticket office tills for those paying on the day. Training will be available
  • Assisting with the checking in of Owners & Trainers and issuing their wristbands, vouchers and racecards, using our standalone BHA PASS system.
  • Attend pre-event briefing, and ensure all information is understood.
  • Attend the racecourse at given dates and times as directed by Human Resources
  • Have a full knowledge of the Racecourse and the location of all facilities available.
  • Have a full knowledge of our customer service policy including type of tickets available, hospitality packages and our ticket terms and conditions
  • To follow and implement the Chelmsford City Racecourse Emergency Procedures should an incident take place during an event.
  • Promote a high level of guest interaction and service.
  • Comply promptly with any instruction given in an emergency.
  • Ensure that all entrances and exits are kept clear.
  • Assist guests with any queries
  • Give accurate and helpful venue information, being knowledgeable about your area of work.
  • Be capable of recognising potential fire hazards and suspect packages, reporting such matters immediately to the Management.
  • To comply at all times with Health and Safety regulations
  • Any other duties that may reasonably be required by the Management of Chelmsford City Racecourse.
The Ideal Candidate:
  • Have previous customer facing experience.
  • Have previous ticket office experience. Desirable but not essential
  • Competent with computers and standalone booking systems. Desirable but not essential. Full training will be given.
  • Ability to be flexible and adaptable
  • To provide a high level of customer service
  • Ability to communicate in a proactive and positive manner
  • Good standards of communication and personal appearance
  • Polite and courteous at all times
  • Commitment to always produce good working standards
  • Capable of working on own initiative
  • Be self-motivated
  • Be able to work well within a team
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.Chelmsford City Racecourse opened its doors in 2015 and since then has gone on to become one of the busiest racecourses in the UK. By providing some of the highest prize-money in British racing, the racecourse routinely attracts some of the most successful and prominent trainers and jockeys in the world.We also hold an amazing array of concerts and festivals from a wide range of acts; from the likes of Sophie-Ellis Bextor, Razorlight, Boyzone, and Steps to tribute acts for bands such as Queen and ABBA.

Chelmsford City Racecourse