Support Engineer
Snapsheet
- Chicago, IL
- Permanent
- Full-time
- Be the primary point of contact for our external customers
- Handle both internal and external support tickets learning the business so you can triage and direct tickets to the appropriate development team
- Vendor software application installation and trouble-shooting
- Local and remote helpdesk support, resolving problems to the end user’s satisfaction
- Monitoring and responding quickly and effectively to requests
- Documenting internal procedures
- Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires
- Commuting to the office 1-2 days a week
- 3+ years of support-related experience
- Strong analytical aptitude for problem-solving skills
- Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
- API Troubleshooting experience
- Ability to work independently, manage time, and organize and complete work based on priority
- Interested in learning from other professionals and growing their skills
- Previous technical experience or internships a plus
- Excellent written and oral communication skills
- Willingness to learn and adapt
- Experience using Zendesk and Jira
- Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
- Operational background is a plus
- Strong time management skills and can effectively prioritize
- Proven examples of your ability to project confidence and helpfulness to colleagues and/or external clients
- Medical, dental and vision insurance through Blue Cross Blue Shield
- Unlimited PTO and flexible scheduling
- 4% 401k match program
- Monthly internet stipend
- Employee Assistance Program: offers 6 visits with trained counselors per life incident
- Yearly in-person events including our annual Summit and Roadshows
- Computer and equipment provided
- Snapsheet SWAG and mailers
#BI-HybridSnapsheet is an equal opportunity employer.Powered by JazzHR