Senior Veterinary Receptionist
Bluetownonline
- Mirfield, West Yorkshire
- £13.50-14.50 per hour
- Permanent
- Full-time
- Leading and motivating the reception team
- Rota management and planning
- Completion of all relevant HR paperwork for your team
- Prompt and efficient answering of calls
- Initial greeting of clients on arrival
- Arrange appointments, register clients and pets, print invoices, process and record payments. Competent usage of the practice management system
- Liaise with clients following their appointment, re-book any follow up appointments and ensure payments of invoices before leaving the surgery
- Ensure the smooth running of appointments and admissions for vets and nurses
- Monitor client flow from check in to discharge
- Assess the urgency of a pet’s condition when booking emergency appointments -with guidance
- Give advice to pet owners on nurse/vet clinics, cost of treatments, insurance and payments
- Take excess payments for insured clients and ensure that claim forms are fully completed before the client leaves the practice
- To ethically promote the (VIP) pet health care plan and pet insurance to clients
- Answer basic questions from clients on practice policy, e.g., neutering, vaccinations and pre – op advice
- Develop preventative health care knowledge to be able to provide advice to clients in line with practice protocols on topics such as flea and worm treatment, vaccination and diet
- To be familiar GDPR (general data protection regulations)
- Resolve or assist accordingly with any complaints or queries received
- General clerical duties including filing, photocopying, emailing and scanning
- Line Management experience
- Proven experience in a similar role is ideal but not essential
- Experience working with computer management systems
- Strong leadership skills
- Attention to detail and good communication skills are essential to this role.
- Ability to successfully handle difficult customers
- Experience in handling difficult conversations
- Patience and ability to remain calm in stressful situations
- Sound, interpersonal approach
- The company operates within a dynamic and fast paced environment; to thrive in this role you will need to be friendly, approachable, flexible, highly motivated and have excellent communication skills
- You will be someone that is committed to learning new skills
- A ‘can do’ attitude with a team working ethic for timely completion of tasks
- Pension
- Company Sick Pay Scheme
- Staff Discount Scheme
- Enhanced Maternity Pay
- Salary Sacrifice Scheme
- CPD allowance & support
- EAP (Employee Assistance Programme)
- Cycle to work scheme