Customer Executive
- Wrexham
- £24,000 per year
- Permanent
- Full-time
- £24,000 per annum
- Days role, Monday - Friday 9am-5:30 pm
- Permanent position
- Benefits: 20 days holiday + Bank Holidays, Company Pension Scheme, Free Parking
- Manage the inbound enquiries from existing customers with regard to their orders and deliveries
- Assist the sales manager with new enquiries and providing initial information to customers at request
- Progress to processing customer orders and planning orders for production
- Use SAP & Sage system to manage customer enquiries, orders and delivery time-scales
- Assist with complaints and investigate issues with customers and the sales manager
- Make outbound calls to customers who have expressed an enquiry from existing clientele and new business
- Use MS Excel to manage reporting of orders outstanding
- Experience working in a customer service role from a fast paced manufacturing / logistics environment - ESSENTIAL
- MS Excel Working Knowledge - ESSENTIAL
- SAP or SAGE system Knowledge - ESSENTIAL
- Good Communication Skills
LogicMelon