Tech Hub Analyst KFC RSC
KFC
- Woking, Surrey
- Permanent
- Full-time
- Provide 3rd level technical support to all KFC 900+ stores in the UK and ROI by working with store employees to resolve technical, training or systems issues
- Support other members of the Technology team regarding all restaurant systems and devices, including POSs, BOHs & Laptops including systems to manage cash, stock, pack screens, security and reporting
- Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues
- Providing full support on Microsoft Operating Systems.
- Supporting Tech project through the development & implementation
- Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team
- Working closely with our third-party support partners, such as Fujitsu
- Development of till programs in line with each marketing window
- Management of recipe & inventory systems
- Development, support and administration of kiosks, delivery & online ordering solutions
- Testing and approval for any development changes relating to the above
- Collaboration on the support of new technology into restaurants
- Cross functionally collaboration with Ops, Marketing and Finance
- Flexible approach to work
- Strong and confident verbal & written communication skills
- Excellent customer facing skills & the ability to manage user expectations.
- Excellent customer service skills
- Quality and accuracy at the heart of everything that you do
- A passion for technology & the digital future with a willingness to learn new Tech skills
- Flexible, hybrid working with our Restaurant Support Centre located in Woking, Surrey – a 24-minute train ride from London Waterloo. Depending on job requirement, travel across the UK & Ireland may be required.
- Generous pension with up to 11% company contribution.
- ‘Fri-Yay’ time – finish up at 1pm every Friday, all year round.
- Live Well Days - 5 days per year to disconnect from our day-to-day (in addition to 25 days annual leave and bank holidays).
- You can buy or sell up to 5 extra days of your core annual leave allowance each year.
- After 5 years’ service, annual holiday allowance increases to 30 days.
- Bonus – We work hard and do our best work to succeed together. When the company and individual goals are reached, you’ll be rewarded through our bonus scheme.
- Wellness– We want you to be your best self, so you’ll have access to lots of wellbeing initiatives and programmes, including Telus Health, and 1:1 Mental Health coaching sessions with our partner Sanctus.
- Private healthcare, including access to Digital GP, with the option to increase to include family cover.
- Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.
- Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.
- Study Support may be available for job-related qualifications.
- Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.
- Colleague Discount – If you love KFC as much as we do, you’ll received a 25% discount.