IT Application - Production - ERP Analyst
Safariland
- Jacksonville, FL
- $90,000 per year
- Permanent
- Full-time
- Serve as a point-of-contact and subject-matter-expert (SME) for the business teams.
- Create current and future state process maps, following requirement analysis sessions with users
- Troubleshoot day-to-day matters reported by the business and IT teams.
- Test all new functionality and changes before handing them to the end user for acceptance testing.
- Author test cases and test application changes and enhancements before passing them to the end user for additional testing.
- Request additional information from users to provide a solution or escalate the request to a development resource for further assistance.
- Identify and recommend improvements to systems or processes.
- Provide user training as needed for new users, new functionality, or existing functionality that is not being utilized properly and provide process flow mapping.
- Assist in the evaluation of new plug-ins and technologies to satisfy requirements.
- Work closely with the project team on all projects and support requests.
- Contribute to ensuring consistent and high standards of service delivery
- Interact with members of cross-functional teams.
- Enable Project Manager by determining direction, timelines, schedules, and activities for finance related areas of the project.
- Provide regular internal reports on the status of projects
- Lead information gathering and design process for BU implementations, including the development of functional business requirements and solution scope documents
- Configure the environments – DEV/UAT and Gold
- Develop and execute test plans and test software configurations
- Provide training to end users including creation of SOPs
- Participate in product functionality information sharing and training sessions
- Bachelor’s degree in computer science, business, information systems, accounting, engineering or related field or an equivalent combination of education and experience.
- 1-3 years of work experience in a consulting or professional services firm or 3+ years of private industry experience focused on ERP implementations
- Hands on experience with at least one major ERP system and system implementation
- Manufacturing and Distribution industry experience is a plus
- Training, support or consulting advisory experience
- Experience with compliance or professional standards associated with area of expertise.
- Strong documentation skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proactive approach to problem-solving
- Willingness to continuously learn and stay up to date on Industry developments
- Ability to plan, prioritize, and organize work effectively
- Bachelor’s degree or equivalent