Assistant Manager-Operational Excellence Specialist – Genome

• Own end-to-end management of all learning content—including creation, change requests,
• archival, etc.—for skills on Genome on EdCast, special programs, and Adapt & Rise (our
• external-facing learning platform)
• Project manage staging requests received from Knowledge Managers (KMs) and Community
• Managers (CMs) aligned to respective skills; ensure all requests routed via workflows and
• otherwise, are processed FTR and within the agreed SLAs.
• Own administrative set up on Edcast across Immerse, Transform and Solidify stages in
• Genome—manage pre & post session activities, ensure task readiness, availability, set up etc.
• Ensure content requests are supplemented with required meta-data where required,
• appropriately recorded, and periodically reported.
• Focus on learner experience through rigorous, continuous Quality-check (QC) of content.
• staged by you and team-members, leverage multi-device testing wherever possible, to ensure.
• zero-surprise operations — close loop with KMs and CMs where necessary
• Leverage data and insights to ensure learner data is recorded accurately basis the agreed.
• metrics, and communicated to stakeholders as required within stipulated timeframe.
• Ensure Genome Content Engineering Practices (CEP) are followed and are in line with the
• defined Standard Operating Procedures (SOPs); maintain and update SOPs as required
• Ensure successful closure of learner helpmate tickets within the defined SLAs.

• Graduates and above
• Experience in Learning & Development function of an organization will be an added advantage.

• Strong Program Management (proactive follow-ups, ability to independently close out open
• tasks and meet deadlines)
• Excellent proficiency in written and spoken English.
• MS Office, good MS Excel skills are a must.
• Strong team player
• Tech savvy and problem-solving ability with keen eye for detail

Genpact