Job Responsibility Understanding and addressing customer needs Resolve customer complaints quickly and effectively Interdepartmental communication to satisfy customer needs Achieve good customer reviews Develop profitable relationships to sell additional services Gain solid knowledge of competitors Other administrative duties Job Requirements Required to work on weekends (rest day on weekdays) Mandarin and English literacy required More than 3 years of customer service or confinement service experience Tactful & pleasant communication skills required 6 day work week 9.30AM - 6.00PM working hours (1 hour lunch break) Job Benifits Free parking provided Free lunch provided Company iPhone, Laptop & Working Equipment provided Uniforms provided EPF, SOCSO, EIS & HRDF contributions provided Annual leave entitlement during probation on a pro-rated earned basis Sick leave entitlement during probation