Junior Technical Systems Associate
The German Marshall Fund of the United States
- Washington DC
- $45,500-56,870 per year
- Permanent
- Full-time
- Provide technical support (including Tier 1 and Tier 2) for all GMF staff
- Remote server, cloud, webmail, mobile phone access support
- Configure and deploy new PC's
- Manage creation and deletion of user accounts in all enterprise systems (including Exchange, Active Directory, Hosted VoIP)
- Management of IT Projects and Tasks for the department
- Maintain CRM Database and assist staff with Database Projects and Queries
- Build Electronic forms for all events and serve as a contact for Database Training and Support
- Manage new hire onboarding process and orientation
- Assist in providing support for mobile devices - IOS, Android
- Oversee and provide conference support
- Provide event support: video and audio conferencing, presentations, A/V & projector setup, cabling, troubleshooting, communication with external vendors (e.g., for live streaming).
- Provide support for video conferencing system
- Additional duties as assigned
- This position requires a minimum of 1 - 3 years of professional IT experience in an office environment or college equivalent along with a solid understanding of Microsoft products and printers
- Experience supporting an Enterprise environment- on-premise or cloud
- Experience administering Office 365 environment
- Excellent interpersonal communication skills and a strong commitment to customer service
- Demonstrated ability to interact with colleagues in a cross-cultural, fast-paced environment
- Versatile, ambitious, and a strong desire to learn and take on new challenges
- Knowledge of Hosted VoIP systems is a plus
- Knowledge of Cyber Security is a plus
- Previous experience with Database Support is a plus
- Extreme attention to detail, sense of urgency, and a high level of customer service required
- May need to provide after-hours support
- May require international travel as needed
- Bachelor's degree in technology or related field preferred
- CompTIA A+ / Net+ preferred