Head of Customer Success
- Manchester
- Permanent
- Full-time
- Managing relationships from junior to C-suite stakeholders within the client organisation, other suppliers/partners and the client
- Running project meetings
- Maintaining project plans
- Proactively identifying and managing risks and issues across all stakeholders
- Delivering status reports
- Mapping existing processes and organisations and collaborating with clients to identify enhancements using the client´s technology and define new operational designs
- Planning, managing and delivering training and communications activities
- Ensure all meetings are researched prior to the meeting, have an agreed agenda, are minuted and actions logged and regularly communicated across all stakeholders on the account, clearly, on a regular basis:
- For top accounts ensure up-to-date account plans are maintained