Billing Team Senior
The Cigna Group
- Greenock, Inverclyde Renfrewshire
- Permanent
- Full-time
- Responsible for the timely and accurate invoicing for large and Key Global Accounts
- Sets up, manages and reconciles customer accounts
- Point of contact for internal and external customers, vendors and partners for related portfolio enquiries
- Research and identify trends, develop robust methods to improve results
- Support Billing Supervisor and Senior Supervisor in achieving departmental and company wide goals in line with the business plan.
- Invoice clients in accordance with the agreed billing frequency, aligning with billing teams that support shared global accounts
- Engage with clients to build working relationships and education around invoicing and payment ensuring consistency across regions
- Investigate complex queries in relation to premium/invoices/commissions, supporting portfolios under own remit as well as department overall
- Provide detailed analysis and reporting on invoicing, commissions and credit control on a standard and non-standard basis.
- Management and oversight of transactions resolving and reconciling issues and payments
- Proactively manage workload to remain within turnaround times, supporting also the report of daily department statistics
- Maintain accurate files for each client in respect of related products, coverage and contacts
- Carry out other adhoc tasks as required to meet business requirements
- Deputising as required for Supervisor.
- Systematically monitoring and auditing each team member’s performance to ensure service standards are maintained.
- Delegate workloads within the team and review processes to identify improvements with a view to increase efficiency, cost containment and the provision of a high level of service to customers
- Provide and organise effective coaching, support and guidance to the Team, utilising experience providing feedback and encouragement.
- Coordinate with New Business/Account Manager & Client Support on the set up and renewal of business as necessary.
- Represent the Billing Department during client visits.
- Reporting in to the department manager
- Supporting large and global accounts
- 1-3 years invoicing/billing/administration experience preferred
- Strong interpersonal skills with excellent written an communication skills
- In depth knowledge of process, procedures and systems
- Good business and product knowledge
- Ability to organize, prioritize and manage workflow to meet individual and team production standards
- Attention to detail, with high level of accuracy
- Ability to work under own initiative
- Strong customer focus with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
- Strong coaching skills
- Good numeric/analytical skills