Senior Account Manager
Point2Web
- North York, ON Toronto, ON
- $50,000-70,000 per year
- Permanent
- Full-time
As a Senior Account Manager (Home Services), you will be a pivotal asset to our team, providing essential support to our Home Services Property (HomeIQ.io) in fostering and nurturing client relationships. Your role will encompass a wide array of responsibilities, from troubleshooting and analyzing marketing data for campaign optimization to delivering daily performance reports. Leveraging your expertise and data-driven insights, you will optimize campaigns, suggest revenue-boosting changes, and build strong client partnerships to drive growth and overall success in our Home Services PropertyResponsibilities
- Developing business and driving outcomes, profitability, and productivity across your accounts.
- Planning and executing lead generation campaigns.
- Analyze performance analytics to optimize campaigns with media buyers.
- Acting as a point of contact for clients for account management matters.
- Develop and deliver comprehensive performance reports, highlighting key metrics, insights, and actionable recommendations.
- Collaborate with internal teams to develop comprehensive strategies aligned with client goals.
- Optimize campaigns, suggest revenue-boosting changes, and implement them.
- Compile statistics and recommend campaigns for specific accounts.
- Build and maintain strong relationships with key clients as their trusted advisor and primary point of contact.
- Proactively identify opportunities to expand services, ensuring client retention and satisfaction.
- Communication Skills: You have the ability to communicate with clients, understand their needs, and set expectations. The ability to build rapport and maintain positive relationships with clients is essential.
- Technology: You are comfortable using SaaS tools (e.g., CRM, Google Docs, Asana, etc.) to manage client accounts and access data and reporting.
- Time Management: You will manage multiple client accounts simultaneously, so effective time management skills, such as prioritizing tasks, meeting deadlines, and balancing competing demands, are essential for success.
- Product Knowledge: You need to develop a thorough understanding of our Home Services product offerings.
- Analytical Skills: You are comfortable using spreadsheets such as Excel and Google Sheets for ad hoc analysis and periodic reporting.
- Client Focus: Your primary objective is client satisfaction.