Complaints Handler (Part-time, Job-share, or Full-time)
Zurich
- Swindon
- £30,000 per year
- Permanent
- Full-time
- Receive and respond to complaints by phone and email
- Listen attentively to customers, understand and empathise with their concerns and gather all information to understand the nature of the complaint
- Investigate thoroughly, engaging with internal teams, identifying root causes and identifying appropriate solutions
- Communicate with customers in a professional and courteous manner, providing regular updates on the status of their complaint and proposed resolutions
- Proactively identify trends or recurring issues and recommend process improvements
- Strong previous experience in customer service
- Experience of handling complaints preferrable, ideally in a regulated environment
- Exceptional communication and people skills
- Strong critical thinking skills and attention to detail
- Ability to remain calm and professional under pressure
- Proficient in Microsoft Office and experience of complaint management systems is advantageous
- 12% defined non-contributory pension scheme.
- Annual company bonus.
- Income Protection.
- Life cover - four times your salary.
- 25 days holiday a year plus bank holidays.
- You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
- The option to buy up to an additional 20 days or sell some of your holiday.
- Three days paid volunteering.
- Up to 16 weeks' full pay for maternity, paternity and adoption leave.
- Access to Private medical insurance.
- Virtual GP appointments.
- Discounted gym membership.
- Free flu jab.
- Access to a wealth of support from our wellbeing partners.
- Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5˚C' pledge.
- Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.